Policies
CANCELLATION POLICY
- Our salon requires a minimum of 48 hours notice for cancellations.
- Appointments cancelled within less than 48 hours are subject to be charged 50% of the scheduled service cost.
- Appointments cancelled within less than 24 hours, same day, or โno call no showsโ are subject to be charged 100% of the scheduled service.
- We do send out a confirmation/reminder text message and email 4 days before your scheduled service and an email the day you booked the appointment.
TARDINESS
- If you are running late to your appointment, please call the salon or reach out to your stylist directly.
- If you arrive 15+ minutes after your scheduled service time, you are subject to forfeit your service and pay our same day cancellation fee or offered a different service upon the stylists discretion.
CONSULTATIONS
- Consultations are required by each stylist before booking your first appointment. During the consultation your stylist will go over your hair needs, pricing, timing, expectations, and more*.
- Some stylists may accept consults directly. Please call (309) 713-1448 to see which stylists are available.
* It is our priority to conduct a thorough consultation for our services provided, however, it is each clients responsibility to be honest about their hair history and/or health conditions.
DEPOSITS
- All appointments, regardless of the type of service, require a non-refundable and non-transferable deposit to be paid at the time of booking. This deposit ensures your commitment to the scheduled appointment.
- If any changes need to be made to your original booking, a new deposit must be paid to secure the new appointment.
REFUNDS/REDOS
- Our salon does not offer refunds of any kind (or upon stylists discretion.)
- We offer the best quality services and stylists here at Salon 5th Avenue! Client redos will only be honored within 1 week of the original scheduled service. After 1 week you are subject to pay full cost for another appointment.
- If you wish to see a different stylist, that future appointment is subject to be full price at their pricing.
- If the hair is altered by another salon/yourself our redo policy will be voided.
COLOR CORRECTIONS
- An in-person consultation is required for all color corrections.
- Pricing is charged by the hour unless stated otherwise by your stylist.